Privacy Policy & GDPR
1. Introduction
This privacy policy is an integral part of the terms of use of the www.5pm.com.gr website. This website is the online store for the exhibition and sale of products of 5pm via the internet, which is a trademark of the company under the name "Maria Samara and Co." and the distinctive title "5pm", (VAT number: 801591157, Tax Office: Ζ Thessaloniki) located in the municipality of Thessaloniki, Angeliki Metallinou Street, no. 3, with GEMI number:159713106000. The company mentioned above is responsible for the distribution of these products.
The management and protection of the personal data of the user of the 5pm.com.gr website is governed by the provisions of the applicable legislation regarding the protection of personal data, the decisions of the competent authority and these terms.
2. Processing Manager
The processing manager of your data is "Maria Samara and Co." and the distinctive title "5pm", (Tax ID: 801591157, Tax Office: Z Thessaloniki), with registered office in the municipality of Thessaloniki, Angeliki Metallinou Street, no. 3, with registration number 159713106000 and an e-mail address of info@fivepm.gr. This means that for any matter relating to the processing of your data, you can contact the controller via the above address.
3. Purpose of Processing
Depending on the purpose for which we process your data from time to time, we may need to process one or more of your data, which will generally be, as the case may be, the following:
■ your identity information (for example, your first name, last name, language and country from which you interact with us, contact details, etc.),
■ financial and transaction information (for example, your payment or card details, information about your purchases, orders, returns, etc.),
■ connection, geolocation and internet browsing data (for example, if you contact us from your mobile phone),
■ Commercial information (for example, if you subscribe to our newsletter),
■ Information about your preferences.
Please remember that when we ask you to fill in your personal data to access any feature or service on the platform, we will mark certain fields as mandatory, as these are data that we need in order to be able to provide the service or give you access to the specific feature. Please note that if you choose not to provide us with this information, you may not be able to complete your user registration or enjoy these services or features.
Depending on how you interact with our Platform, e.g. depending on the services, products or features you wish to receive, we will process your personal data for the following purposes:
A. To manage your registration as a user of the Platform: if you decide to register as a user of our Platform, we need to process your data to identify you as a user of the
Platform and to give you access to the various features, products and services available to you by virtue of your status as a registered user. You can cancel the
registered user account by contacting us through Customer Service.
B. For the development, fulfilment and performance of the sales or service contract you have concluded with us on the Platform: this purpose includes the processing of your data, in particular to a) communicate with you about updates or notifications related to the functions, products or services for which a contract has been concluded, b) to manage the payment of the products you purchase; c) to put in place the necessary mechanisms to avoid possible fraud against you; d) to manage possible product returns and related refund requests; and e) for the purpose of invoicing purchases through our website.
C. In order to respond to your requests for contact, submitted through the website or at our email address info@fivepm.gr . For this purpose, we process only the data that is strictly necessary for the management or resolution of the request you have submitted.
D. For marketing purposes: this purpose includes the processing of your data, in particular: if and when you subscribe to our newsletter, we will process your personal data to manage this subscription, including sending you information about our products or services through various communication channels (email or SMS). In this context, we will collect information about your preferences and habits (based on your browsing history on our website). You can unsubscribe from our newsletter at any time by following the link in the newsletter or by emailing us at info@fivepm.gr .
E. Usability and quality analysis to improve our services: by visiting our website, we inform you that we will process your data for analytical and statistical purposes, i.e. to understand how users interact with our platform and thus be able to introduce improvements to it. In addition, we may also conduct quality surveys and activities to know the level of satisfaction of our customers and users.
4. Legalization of the processing of your data.
The lawful bases on which we may process your personal data depend on the purpose for which we process it:
A. Manage your registration as a user of the website: We process your data to enable your registration on the website and in any case the fulfillment of the sales contract.
B. Fulfillment and execution of the contract of sale or provision of services: We process the data that are absolutely necessary for the fulfillment of the contract of sale, while in addition we may collect data, at your request, as in case you request to receive our card.
C. Customer Service: We have the right to process your data in order to respond to requests or questions raised by you through the various existing communication channels. We understand that the processing of this data is beneficial to you insofar as it serves the processing of your request.
D. Marketing: We have the right to process your data for marketing purposes due to the consent you provide us e.g. when you agree to receive personalized information through various
media or when you accept the legal terms and conditions in order to participate in a promotion or to publish your photos on the Platform or on our social media.
E. Usability and quality analysis: We consider it our legitimate interest to analyze the usefulness of the Website and the degree of user satisfaction, as the processing of this data is also beneficial to you, as its purpose is to improve the user experience and provide a higher quality service.
5. Duration of storage of your data
The retention period of your data will again depend on the purpose for which we store it, as explained below:
A. Your registration as a user: We will process your data for as long as you remain registered as a user of the platform (i.e. until you decide to unsubscribe).
B. Fulfillment and performance of the purchase or service contacts:
We will process your data for the period of time required to manage the purchase of the products or services you have acquired, including any returns, complaints or claims related to the purchase of the specific product.
C. Customer service: We will process your data for the period necessary to satisfy your request.
D. Marketing: We will process your data until you unsubscribe or cancel your subscription to our newsletter. If you participate in promotions we will retain your data for a period of 6 months from the expiration of the action.
E. Usability and quality analysis: we will process your data during an action or quality survey we may undertake, or until we anonymize your browsing data.
In any case, we will retain your data for the duration required by law, according to which we may become liable for the processing, and after the expiry of the limitation period for the claim in question, we will proceed to their deletion
6. Sharing data with third parties
In order to fulfil the purposes stated herein, it is necessary to share some of your data with third parties who provide us with support for the services we offer you, such as:
■ Financial Institutions,
■ Fraud detection and prevention organizations,
■ Technology service providers,
■ Partners and service providers of logistics, transport and delivery services,
■ Service providers related to customer service.
■ Partners and service providers related to marketing and advertising.
7. User and visitor rights.
We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights. With you in mind, we, as your data controller, have agreed that you can exercise your rights, free of charge, by sending us an email to the following address: infor@fivepm.gr telling us the reason for your request and the right you want to exercise. We may ask you to provide us with a copy of a document proving your identity.
In particular, regardless of the purpose or legal basis on which we process your data, you have the following rights:
- Request access to the data we hold about you.
- To ask us to correct the data we have about you.
- Ask us to delete your data if it is no longer necessary for the purposes we have mentioned above, or when we are no longer entitled to process it.
- Ask us to cancel or restrict the processing of your data, which means that you can ask us to suspend the processing of your data for a certain period of time.
If you have given us your consent to the processing of your data, you can withdraw it at any time, in particular by sending an email to the above address. In addition, you may at any time request a copy of your data from us in order to obtain a structured copy of your data.
In addition, in the cases mentioned above that your data is processed based on your legitimate interest, you will also have the right to object to this processing.
8. Third Party Data
Where you provide us with third party rights in any way, you warrant that you have informed them of the purposes and manner in which we must process their personal data and you must provide them with a copy of this notice.
9. Changes to this privacy policy
We may modify the information contained herein when necessary. If we do so, you will be notified via our website or via your email address when such a change brings about material changes to the management of your personal data, so that you can take note and, where applicable, object to or unsubscribe from a service or function.
Finally, you have the right to lodge a complaint with the competent regulatory authority, in particular the Hellenic Data Protection Authority. In any case, we suggest that you check this Privacy Policy from time to time in case we make minor changes or introduce some interactive improvements, taking advantage of the possibility that you will always find it as a permanent point of information on our Website.
This privacy policy is an integral part of the terms of use of the www.5pm.com.gr website. This website is the online store for the exhibition and sale of products of 5pm via the internet, which is a trademark of the company under the name "Maria Samara and Co." and the distinctive title "5pm", (VAT number: 801591157, Tax Office: Ζ Thessaloniki) located in the municipality of Thessaloniki, Angeliki Metallinou Street, no. 3, with GEMI number:159713106000. The company mentioned above is responsible for the distribution of these products.
The management and protection of the personal data of the user of the 5pm.com.gr website is governed by the provisions of the applicable legislation regarding the protection of personal data, the decisions of the competent authority and these terms.
2. Processing Manager
The processing manager of your data is "Maria Samara and Co." and the distinctive title "5pm", (Tax ID: 801591157, Tax Office: Z Thessaloniki), with registered office in the municipality of Thessaloniki, Angeliki Metallinou Street, no. 3, with registration number 159713106000 and an e-mail address of info@fivepm.gr. This means that for any matter relating to the processing of your data, you can contact the controller via the above address.
3. Purpose of Processing
Depending on the purpose for which we process your data from time to time, we may need to process one or more of your data, which will generally be, as the case may be, the following:
■ your identity information (for example, your first name, last name, language and country from which you interact with us, contact details, etc.),
■ financial and transaction information (for example, your payment or card details, information about your purchases, orders, returns, etc.),
■ connection, geolocation and internet browsing data (for example, if you contact us from your mobile phone),
■ Commercial information (for example, if you subscribe to our newsletter),
■ Information about your preferences.
Please remember that when we ask you to fill in your personal data to access any feature or service on the platform, we will mark certain fields as mandatory, as these are data that we need in order to be able to provide the service or give you access to the specific feature. Please note that if you choose not to provide us with this information, you may not be able to complete your user registration or enjoy these services or features.
Depending on how you interact with our Platform, e.g. depending on the services, products or features you wish to receive, we will process your personal data for the following purposes:
A. To manage your registration as a user of the Platform: if you decide to register as a user of our Platform, we need to process your data to identify you as a user of the
Platform and to give you access to the various features, products and services available to you by virtue of your status as a registered user. You can cancel the
registered user account by contacting us through Customer Service.
B. For the development, fulfilment and performance of the sales or service contract you have concluded with us on the Platform: this purpose includes the processing of your data, in particular to a) communicate with you about updates or notifications related to the functions, products or services for which a contract has been concluded, b) to manage the payment of the products you purchase; c) to put in place the necessary mechanisms to avoid possible fraud against you; d) to manage possible product returns and related refund requests; and e) for the purpose of invoicing purchases through our website.
C. In order to respond to your requests for contact, submitted through the website or at our email address info@fivepm.gr . For this purpose, we process only the data that is strictly necessary for the management or resolution of the request you have submitted.
D. For marketing purposes: this purpose includes the processing of your data, in particular: if and when you subscribe to our newsletter, we will process your personal data to manage this subscription, including sending you information about our products or services through various communication channels (email or SMS). In this context, we will collect information about your preferences and habits (based on your browsing history on our website). You can unsubscribe from our newsletter at any time by following the link in the newsletter or by emailing us at info@fivepm.gr .
E. Usability and quality analysis to improve our services: by visiting our website, we inform you that we will process your data for analytical and statistical purposes, i.e. to understand how users interact with our platform and thus be able to introduce improvements to it. In addition, we may also conduct quality surveys and activities to know the level of satisfaction of our customers and users.
4. Legalization of the processing of your data.
The lawful bases on which we may process your personal data depend on the purpose for which we process it:
A. Manage your registration as a user of the website: We process your data to enable your registration on the website and in any case the fulfillment of the sales contract.
B. Fulfillment and execution of the contract of sale or provision of services: We process the data that are absolutely necessary for the fulfillment of the contract of sale, while in addition we may collect data, at your request, as in case you request to receive our card.
C. Customer Service: We have the right to process your data in order to respond to requests or questions raised by you through the various existing communication channels. We understand that the processing of this data is beneficial to you insofar as it serves the processing of your request.
D. Marketing: We have the right to process your data for marketing purposes due to the consent you provide us e.g. when you agree to receive personalized information through various
media or when you accept the legal terms and conditions in order to participate in a promotion or to publish your photos on the Platform or on our social media.
E. Usability and quality analysis: We consider it our legitimate interest to analyze the usefulness of the Website and the degree of user satisfaction, as the processing of this data is also beneficial to you, as its purpose is to improve the user experience and provide a higher quality service.
5. Duration of storage of your data
The retention period of your data will again depend on the purpose for which we store it, as explained below:
A. Your registration as a user: We will process your data for as long as you remain registered as a user of the platform (i.e. until you decide to unsubscribe).
B. Fulfillment and performance of the purchase or service contacts:
We will process your data for the period of time required to manage the purchase of the products or services you have acquired, including any returns, complaints or claims related to the purchase of the specific product.
C. Customer service: We will process your data for the period necessary to satisfy your request.
D. Marketing: We will process your data until you unsubscribe or cancel your subscription to our newsletter. If you participate in promotions we will retain your data for a period of 6 months from the expiration of the action.
E. Usability and quality analysis: we will process your data during an action or quality survey we may undertake, or until we anonymize your browsing data.
In any case, we will retain your data for the duration required by law, according to which we may become liable for the processing, and after the expiry of the limitation period for the claim in question, we will proceed to their deletion
6. Sharing data with third parties
In order to fulfil the purposes stated herein, it is necessary to share some of your data with third parties who provide us with support for the services we offer you, such as:
■ Financial Institutions,
■ Fraud detection and prevention organizations,
■ Technology service providers,
■ Partners and service providers of logistics, transport and delivery services,
■ Service providers related to customer service.
■ Partners and service providers related to marketing and advertising.
7. User and visitor rights.
We are committed to respecting the confidentiality of your personal data and ensuring that you can exercise your rights. With you in mind, we, as your data controller, have agreed that you can exercise your rights, free of charge, by sending us an email to the following address: infor@fivepm.gr telling us the reason for your request and the right you want to exercise. We may ask you to provide us with a copy of a document proving your identity.
In particular, regardless of the purpose or legal basis on which we process your data, you have the following rights:
- Request access to the data we hold about you.
- To ask us to correct the data we have about you.
- Ask us to delete your data if it is no longer necessary for the purposes we have mentioned above, or when we are no longer entitled to process it.
- Ask us to cancel or restrict the processing of your data, which means that you can ask us to suspend the processing of your data for a certain period of time.
If you have given us your consent to the processing of your data, you can withdraw it at any time, in particular by sending an email to the above address. In addition, you may at any time request a copy of your data from us in order to obtain a structured copy of your data.
In addition, in the cases mentioned above that your data is processed based on your legitimate interest, you will also have the right to object to this processing.
8. Third Party Data
Where you provide us with third party rights in any way, you warrant that you have informed them of the purposes and manner in which we must process their personal data and you must provide them with a copy of this notice.
9. Changes to this privacy policy
We may modify the information contained herein when necessary. If we do so, you will be notified via our website or via your email address when such a change brings about material changes to the management of your personal data, so that you can take note and, where applicable, object to or unsubscribe from a service or function.
Finally, you have the right to lodge a complaint with the competent regulatory authority, in particular the Hellenic Data Protection Authority. In any case, we suggest that you check this Privacy Policy from time to time in case we make minor changes or introduce some interactive improvements, taking advantage of the possibility that you will always find it as a permanent point of information on our Website.